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Why am I getting blank page on my website hosted in Premium Hosting?

You are getting a blank page because you have not yet deleted or replaced the default index.html in Premium Hosting. Please follow the instructions below when deleting or replacing the default (blank) index file:

  1. Log on to the Premium Hosting control panel.
  2. Click the File Manager icon under the 'Files' section of the control panel.
  3. Open the public_html directory.
  4. Select the blank index.html file. If you are working on an existing website, make sure you only delete the blank index file and not the index file that comes with your existing website. A WordPress site, for example, uses index.php instead of index.html. A blank index.html has a 0 byte size as shown in the screenshot below.
  5. Once selected, click on the Delete icon located on the upper right-hand corner of the File Manager window.
  6. Click Yes in the pop-over that appears to confirm the deletion.
  7. Open your website using your browser and see if it is still showing a blank page.

 

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