26 Sep 12 4:33 pm
Thanks for your support Kieran!
Because I'm a professional website/blog developer, I have to be sure my client's (and my own) sites are fully protected. And because of the number of sites I maintain, and the way hosting service quality can drop when a good hosting service is bought out by an inferior company, I've had blogs fail due to hosting service errors from that very cause. When that happened, I was absolutely dependent on reliable backups to move the failed blogs to a new hosting service and restore them.
So I've been there and done that. I succeeded in diverting a catastrophe only because I had previously read and followed the WordPress.org Codex on how to backup and restore a WordPress installation. Also, I had fairly recent complete backup (made once-per-month). And I lucked out because the blogs authors hadn't added much (or none in some cases) content recently.
After a successful backup and restore, you might still have to do one thing - edit your "wp-config.php" file, in case you've moved your blog or your WordPress installation can't access your database for some other reason. Your wp-config.php file contains the name, location, password and other info about the database which runs your blog.
As Kieran discovered, most good hosting service support people can do this (or other diagnostics and adjustments) for you. And they also probably have their own nightly backup of your blog which they can restore, if you contact them quickly, before it gets overwritten by a new backup of your failed installation.
But beware, because many web hosts might tell you that they support only their own software and servers and not 3rd party products, like WordPress. And they are probably legally correct (read their Terms Of Service).
Hosting services don't have to help you with WordPress problems. So you really want a hosting service that goes beyond the usual support requirements. Hostgator is one. My favorite hosting service, BlueHost is another. With many hosting services, "you're on your own" with 3rd party software. You might want to check out your own hosting service's TOS as part of your next backup.
So really, for complete security you have few options:
1. You can depend on your hosting service - to at least have a nightly backup, from which they are willing to restore your blog (check their TOS - their backups may be strictly for their own use, not to restore their customer's sites)
2. Or, you can learn enough technical skill to follow the WordPress Codex instructions for making and restoring complete backups and perhaps repairing the restored backup using the Codex instructions for doing a manual WordPress installation or repair. And the WordPress forum's user-to-user support can help. Remember, WordPress is an Open Source project done by volunteers - so there is no official technical support staff.
I don't mean to scare anyone with all this geeky detail. I'm afraid it's just another example of how affiliate marketing is not so simple as some people would like to think - if you want to do it in a professional, business like way, rather than in a risk-prone way.
Hope this helps...