Just want to chat? Talk some smack. If it doesn't fit into one of the areas below then you'll be posting here (Note: Please try and find the best section before posting here)

How do you measure the loyalty of your customers?

Posts: 14
Joined: 11 Mar 21

How do you measure the loyalty of your customers?

There is such an indicator as the ??? ????? (Net Promoter Score) - in short, this is an index of readiness to recommend your product or service to others: friends, colleagues, relatives, etc.

NPS is a mirror of customer loyalty and an indicator of a company's future growth.

This technique is used by global giant companies such as Apple, Airbnb, eBay etc. The concept itself was created by Fred Reicheld in 2003.

Companies use NPS also to measure the internal job satisfaction of employees. The methodology is similar.

Tell us, do you measure your NPS? What insights did you gain from this method??
  • 0
Posts: 402
Joined: 10 Jan 22
Informative thread, keep posting such! Get to know about ??? ?????.
  • 1
Web Scraping Service: https://rentechdigital.com/smartscraper
Download List of Business/Store Location Report
Posts: 3
Joined: 15 Mar 22
you are working great thanks and keep sharing such amazing threads
  • 1