01 Feb 17 8:53 am
Quite naturally, a lot of small businesses don’t particularly like reviews sites and who can blame them. While customers can get an opportunity to publicly endorse and thank a business for a good job done, review sites tend to attract those who want to voice a negative experience at a business much more than those who had a great time there. In addition, review sites can be manipulated by disgruntled current and former employees and even competitors with false reviews.
Here is a list of major review sites you need to set up a profile on:
10.Better Business Bureau
Other review sites worth considering
While there are major review sites like Google Places and Yelp, there are also niche specific ones and location specific ones too that may be more relevant to your small business.
*Medical physicans-MyDocHub.com, InsiderPages.com
*Travel /Hospitality businesses TripAdvisor
By setting up a profile, you can use your profile RSS Feed to get Google alerts so that you monitor any profile changes such as the latest reviews when they are submitted. In this way you can quickly respond to negative reviews and handle an aggrieved customer or thank those who posted positive reviews and include them on your website and other PR materials. Without staying on top of your reviews, your company will be playing catch-up in damage control.