Q: Why does my number of Order Form Submits not match my Gross Sale Count?
A: There are several reasons that an order form submit may not turn into an order including (1) the customer didn’t enter all the fields correctly and (2) the customer’s method of payment was declined. When a customer doesn’t enter the fields correctly, which happens more often, our order form is designed to help customers to enter the correct information as efficiently as possible.
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