08 Dec 09 6:44 pm
I can't get any support, what am I doing wrong
5 days ago after the download I had a problem with Traffic Travis and entered a query in the contact us box in Traffic Travis and was emailed a ticket number. (I don't know how this ticket system works and was expecting an email reply)
2 days later I PMed an administrator about the problem and about 6 hours later she asked me what keywords I used so she could check them out on her Traffic Travis.
So far no reply,and yesturday I PMed Mark with the same question (I realize he's super busy and I might have to wait a little longer for a reply.
But the thing is that it is 5 days and no one has got back to me.
My problem is that my Traffic Travis is not working, but to be fair to the support staff I reviewed the videos Mark gave on keyword research and found the problem myself, there is a code number in yellow that I have to paste into Traffic Travis to make it work properly which I failed to do.
Now I have a new problem, where in Traffic Travis do I paste this number, I can't find it anywhere.
Sorry for being a pain in the ass and missing this step, but then again I thought support would have been a little faster.