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XSitePro registration and support queries

PremiumMember
tedhayes
Posts: 6
Joined: 29 Apr 09
Trust:
14 Feb 10 12:07 am

XSitePro registration and support queries

I bought XSitePro this past Friday night around 10:30 pm or so. I didn't receive any email confirmation receipts but was able to download what I purchased. I never received a registration license number so I can't get started. I have sent them two tickets as well as my email address I used to sign up. I sent this on what looked like a page set up for this exact problem. I have received no response. My bank acknowledges the transaction. Does anyone work during the weekends at XSitePro or am I destined to sit and wonder until they decide to reply? What happens if I really need some assistance for a major problem I might face in the future? Are these guys there for you? Has anyone else had similar issues?

Thanks,

Ted
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Last edited by michellerana on 15 Feb 10 2:10 am, edited 1 time in total.
Reason: improve title to describe the post better
 

Moderator
wollowra
Posts: 869
Joined: 14 Mar 08
Trust:
14 Feb 10 3:46 am

 Hi Ted,
I have a funny feeling that they do not reply to tickets on weekends.
You could go to the forum and ask there as well, a moderator will be able to advise you.
http://www.xsitepro.com/messageboard/

Regards
Troy
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Enjoy the little things, for one day you may look back and realize
they were the big things.

-- Robert Brault
 
jasonxsp
Posts: 3
Joined: 05 May 09
Trust:
14 Feb 10 8:35 am

 Hi Ted,

No, XSP does not reply to tickets on the weekend.

If you did not receive you reg code email, it either went to your spam folder or you had a typo in the email when you purchased.

You can try to retieve the license here - http://www.xsitepro.com/forgot_registration.html
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Moderator
wollowra
Posts: 869
Joined: 14 Mar 08
Trust:
14 Feb 10 9:18 am

 Thanks Jason.
You come all the way from the xsite forum to answer this question.
Now that's customer service..
Regards
Troy
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Enjoy the little things, for one day you may look back and realize
they were the big things.

-- Robert Brault
 
PremiumMember
tedhayes
Posts: 6
Joined: 29 Apr 09
Trust:
14 Feb 10 2:56 pm

 Thanks guys. I have tried to retrieve the information from the link provided. It's not in my spam folder either. I think it may have been too late in the evening to get any response. I will be patient.

Ted
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Site Admin
aletta
Posts: 3392
Joined: 09 Jul 06
Trust:
15 Feb 10 12:03 am

 Aww. Think of it as technology-enforced relaxation time.

It's frustrating, but support guys and girls need weekends too. The good thing is that people who get weekends tend to give better answers :)
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Are your changes not showing up on your website? Try doing a hard refresh! http://www.refreshyourcache.com/en/cache/
 
Moderator
wollowra
Posts: 869
Joined: 14 Mar 08
Trust:
15 Feb 10 12:21 am

 You mean to tell me that you support guys get weekends off!
You guys get all the perks.
Next you will be telling me that Mark gives you an air hockey table and an espresso machine...lol

Troy
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Enjoy the little things, for one day you may look back and realize
they were the big things.

-- Robert Brault
 
Site Admin
aletta
Posts: 3392
Joined: 09 Jul 06
Trust:
16 Feb 10 3:32 am

 Hmmm... instant coffee, and a foosball table, not air hockey. I'm pushing for a ping pong table because I find foosball too stressful but we don't have enough room right now.

https://www.affilorama.com/officecam

Watch that between 11 - 12 NZ time and you'll see it in use. You'll also see when we're around to answer support issues. Nobody here on weekends! Or in the middle of the night!
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Are your changes not showing up on your website? Try doing a hard refresh! http://www.refreshyourcache.com/en/cache/
 
Moderator
wollowra
Posts: 869
Joined: 14 Mar 08
Trust:
16 Feb 10 3:40 am

 wow, I didn't even know you guys had an office cam.
Cool.
One qtn, what is the big red ball for? lol.
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Enjoy the little things, for one day you may look back and realize
they were the big things.

-- Robert Brault
 
PremiumMember
tedhayes
Posts: 6
Joined: 29 Apr 09
Trust:
16 Feb 10 5:37 am

 First thing Monday morning ..... everything worked perfectly!!

Thanks!
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Site Admin
michellerana
Posts: 1874
Joined: 05 May 09
Trust:
16 Feb 10 5:56 am

 Glad to know everything's working well now :)
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Michelle
Customer Support
=========================

Limited time special - Pathway to Passive for $37: http://www.affilorama.com/pathwaytopassive
 

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