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WordPress Crisis - Where do I go?

csheridan
Posts: 21
Joined: 09 Sep 09
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WordPress Crisis - Where do I go?

I'm in week nine of AffiloBlueprint. I've got a WordPress blog/site hosted by HostGator. Today, tried to sign in and my username doesn't not register as being an existing username. My email doesn't register in the system either. Basically, I can't access my site. WordPress support doesn't help me, because I don't have hosting through them. So, where do I go for help? My site is still showing up, but I can't control it. HELP!
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Last edited by michellerana on 13 Nov 09 1:14 am, edited 1 time in total.
 

csheridan
Posts: 21
Joined: 09 Sep 09
Trust:
Ah heck. Now it's working, I lost a year of my life in 30 minutes, there. Not loving the bugs today.
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jasondodd
Posts: 874
Joined: 08 Feb 09
Trust:
Glad to hear you got it fixed (or that it fixed itself). Its pretty scary when your site goes down like that and you have no idea why.

In the first instance Hostgator may be able to offer assistance - or at least advise if the server is down etc.

In most cases where you cant sign in to WP or youre getting the white screen of death, its due to corrupt or missing WP admin files. You can try deleting the wp-admin and wp-includes folders and uploading new ones downloaded from the wordpress.org site.

If all else fails and you have a current backup (of both your data, your plugins and your theme if you modified it) then it might be quickest to delete all your website files and run the WP install again from the Hostgator cPanel. Then upload your backup.
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This topic was started on Nov 07, 2009 and has been closed due to inactivity. If you want to discuss this topic further, please create a new forum topic.

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