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Refund on a Clickbank Product Im thinking of promoting

keith8
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Joined: 22 Sep 12
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Refund on a Clickbank Product Im thinking of promoting

Hey folks,

I'm just about to launch a site that will promote a particular Clickbank product.
Ive a question about refunds ( from a customer perspective ) that I cant get an answer for.

Should a customer desire a refund for the product for whatever reason , and the maker of the product refuses to stand over it (or has disappeared , or for whatever wont/cant honour the refund ), who is ultimately liable for the refund??

Will Clickbank step in and honour the refunds ....or leave me holding the baby?

Okay , so the scenario above probably won't ever happen , but I'd just like to know how things would work should it ever arise.

Thanks ,

Keith
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cterao
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The customer can submit the refund request directly to ClickBank without having to deal with the vendor at all.
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Clayton
I did AffiloBlueprint for one year - http://www.journeyofmyown.com/welcome-affilorama-friends/

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keith8
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That's perfect, thanks a million mate for the reply :)

Keith
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dann02
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when testing a product out to see if its worth promoting I was always able to get a refund without any hassle, or any questions asked, directly through CB. I did decide to mention that I'm an affiliate who is testing it out, because that's more positive than someone who is simply getting something for free.
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Here, I talk about my experiences with affiliate marketing and related topics:
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kieran
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dann02 wrote:when testing a product out to see if its worth promoting I was always able to get a refund without any hassle, or any questions asked, directly through CB. I did decide to mention that I'm an affiliate who is testing it out, because that's more positive than someone who is simply getting something for free.


Be careful when requesting refunds in this way. Clickbank has a habit of blacklisting people who do this too many times. How many is too many? A few years ago I requested (and got) 3 refunds in about a 6 month period for products that I was considering and later rejected. CB then froze my account for any further purchases, and I was only able to 'get out from under' when I moved house and internet provider!
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Kieran

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cterao
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Also, you're starting your relationship with the vendor off on a poor note.

A lot of vendors like to keep their refund rates low, and if they have a low volume of sales they might get excited to see a sale only to be disappointed to have it refunded.

It much easier to just ask for a review copy.
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Clayton
I did AffiloBlueprint for one year - http://www.journeyofmyown.com/welcome-affilorama-friends/

Make $100 commissions by being my affiliate - http://exsolutionprogram.com/affiliates/
 
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cecille.l
Posts: 6963
Joined: 25 Feb 11
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dann02 wrote:when testing a product out to see if its worth promoting I was always able to get a refund without any hassle, or any questions asked, directly through CB. I did decide to mention that I'm an affiliate who is testing it out, because that's more positive than someone who is simply getting something for free.


As Clayton mentioned, it is much better to ask for a review copy outright. Some vendors have affiliate pages where they provide information and resources to affiliates, like banners and how to promote their product, etc. While you may not be able to get a review copy, the affiliates page (if the vendor has it) can help. If the vendor does not have any review copies to give, then check if you can purchase the product at an affiliate discount so you can review it.

Hope that helps. Have a good day!
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Cecille


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trawlers44
Posts: 34
Joined: 06 Dec 11
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Clickbank automatically takes care of the refunds as long as it is in the 60 days or whatever that is set for the amount of time that they have.
If you are about to launch your own products on clickbank you will see !

You are going to need a customer support staff to keep up with all the refunds

Refunds are a major problem when using Clickbank as you processing company.
That's is why I focus on CPA marketing there is no refunds .
Unless you do something that you should not have done and then you will get a charge back.
Bestof luck
TBone
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mark schaaf
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I sold some click bank things a few years ago and when someone got a refund they deleted the sale from my records but also the commission so of course if you got paid you will have to give it back, However I don't believe someone can have something for months and months and be able to return it they have to return things in a short time.
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Mark
 

This topic was started on Apr 02, 2013 and has been closed due to inactivity. If you want to discuss this topic further, please create a new forum topic.

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