11 Dec 06
23 Jun 07 7:54 am
I am having a war with Optus here in Melton in Melbourne.
We moved into a new home (as in just built) and I transferred my Optus DSL from Preston to here. After numerous stuff ups we got a DSL Internet connection that was so slow Affilorama, eBay, ABC.com and almost everything else timed out or came back as page not found.
I added a broadband speed guage and found we were slower than dial up!
After a raising a ticket with Optus Helpdesk, I was told to phone their helpline and waited in a queue for an Indian called Saurabh in New Delhi to tell me I wasn't with Optus, then I was but I was in Preston and finally telling me to alter my DNS settings, so I had no internet at all!
After a comment to a Channel 9 investigator, the internet magically speeded up. My neighbour in an equally new home across the road, also with Optus ADSL had similar problems. (Rumour has it that there were some Telstra to Optus line-leasing misunderstandings that ended up with consumers getting substandard speed allocations)