24 Oct 11 10:02 pm
Hiring Customer Reps from Philippines?
It's been a long time since I joined and participated here. The funny thing is that before I would try to open up multiple niche websites and try to get traffic on each and everyone. The more you do, the more you earn, right?
Wrong! I learned this the hard way. Eventually, all your passive income decreases if you competitors do a better job and you are not their for your potential clients. So if you have a 1000 websites, I just don't know how you will keep track of the customer queries and so forth. Eventually, your competitor can come and be first in Google.
That is why I decided to stick to one business at a time and build it and focus on it even when I am elsewhere. Guys and Girls, this is the secret. My only problem is that I need to move on so I was planning on hiring customer service reps who will handle queries, and one moderator for the forum, facebook fan page, and other marketing needs.
I was planning on outsourcing these work to people in Philippines. The job itself is easy as my reps meet and greet potential clients, and answer any queries. However, I was wondering what people from Philippines usually charge for work online? I want to have reps online 24/7 but I might make exceptions on that. What would you say the ideal hourly wage is for work like this? How do you know they won't cheat you? Do I create a system to have them log in and start working while being monitored or do I simply trust them? This one is a bit hard.
Any insights would be greatly appreciated. Thank you.