I placed an order for what I THOUGHT was a hard copy of your cookbook…ya know like the pictures show. CavemanFeast Cookbook… You have no Idea how seriously disappointed I am to find out this is an e-book….For me (and I’m sure I’m not the only one) showing a picture of a hard copy book and asking me to click here to ‘place order’ is grossly misleading. E-BOOKS ARE OF NO VALUE TO ME. I have requested citi-bank to cancel my order through order ######## .
I do want your hard copy but am frustrated because I cannot find a link to order a hard copy nor any real way to ensure that I am really sending this email to the correct company.
Please advise me on how to proceed
cecille.l wrote:I agree with Clayton and Aletta that as an affiliate it's not our concern, especially since you've done your homework and made it clear that the product is an eBook. I would take the time though to write the customer a nice email that politely straightens out the confusion. I will end it by saying they contact the merchant directly with a link to the merchant's contact form or the support email address.
Aletta is right. Don't take it personally. Keep in mind that these are people who visited your site and have purchased through your link. Maybe it's the years of customer service training embedded in me that's talking but in away, they are your customer too, and it pays to maintain a good relationship with them.
My two cents. Have a good day!
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